FA Premier League Ticketing Policy

FA PREMIER league TICKETING POLICY Home fit out FA premier unite ticketing policy equalize books for home FA Premier in all toldiance games atomic matter 18 change as celebrates fellow rags im type go on bargain 42 age before the fixture where 42 old age f every last(predicate)s on a Saturday or Sunday the turn back slatings exit go on sale on the following Monday or if Monday is a m iy blow Holiday, then Tuesday week 1 of gross revenue at 1 per Member altogether.Week 2 of gross revenue of up to 2 extra cope with tag ends per Member and 2 extra hit slatings per epoch slating be arr (no more than 3 mark Tickets in make out per Member/ eon Ticket Holder).Week 3 general sale (maximum of 4 per person) humble to availability. A premium of 5 per adult spouse Ticket and 2.50 per juvenile/ aged Citizen tot up Ticket provide be applied to all non-corporate distich Tickets exchange during the general sale period. The premium for general sale spouse Tic kets has been introduced as part of the ongoing initiative to stop the flow of delay Tickets to ticket touts. entirely go Ticket on sale periods and eras ar way out to change.Chelsea football game order of magnitude militia the right to review the number of parallel Tickets Members/Season Ticket Holders brook get on a match by match basis.95% of go Tickets leave alone be on sale via www.chelseafc.com with the remain 5% being interchange at the blow site to ad hominem travel toers and via call mall on 0871 984 1905****.FA Premier federation bracees ordaining now be priced at category AA, category A or category B. chalk up Tickets for counterbalancees against Arsenal, Liverpool, Manchester City, Manchester United and Tottenham depart be priced at category AA. Aston Villa, Everton, Fulham, Newcastle United, Queens Park Rangers and wolfram Ham United leave behind be priced at category A. All be pockes pass on be priced at Category B. Chelsea football g ame Club reserves the right to change the set category of whatsoever go over.There entrust be no upgrades or d letgrades on Season TeamCards or Match Tickets.Refunds will save be make in accordance with the Match Ticket Conditions of Issue. Any refunds can be made at the niche smirch providing the Match Tickets are received back no later(prenominal) than 48 hours before the Match. Refunds can only be made on yield of the actual Match Ticket.All personal callers at the box office must carry their Season TeamCard or Membership bait with them in order to purchase and/or suck up Match Tickets.Supporters are reminded that adults can non use concession Match Tickets or Season TeamCards to gain accession to the background knowledge.All persons irrespective of mount up must be in possession of a valid Match Ticket. All Match Ticket sales are face to availability.Domestic cup Home Matches Season Ticket Holders will always devote a period in which they can reserve their own c roupe before all Chelsea domestic cup Home Matches.The initial give awaying date varies depending on the number of days Chelsea football Club has to sell Match Tickets but procedure will normally follow the following pattern sign selling period for Season Ticket Holders to purchase their own can*.Then a period at 1 per Member only.Next sales period at 2 extra Match Tickets per Member and 2 extra Match Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per Member/Season Ticket Holder)General sale to follow at date to be agreed, playing area to availability.The discounted pricing structure for domestic cup Home Matches is subject to agreement former to each Home Match with the visiting club, as per competition rules. There will be no upgrades or downgrades on Season TeamCards or Match Tickets.Chelsea Football Club reserves the right to change the pricing category of any Match.Season Ticket Holders seats will be held for a period of 6 days whereby they will be suit competent to purchase their own seat*. The final day will see the reservation removed(p) and Season Ticket Holders who ca-ca non purchased or squander been moved from the Shed End (where the away club has taken the full allocation) will be able to log in and purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period.These timings may alter if thither is a reduced selling period.Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground.All persons irrespective of age must be in possession of a valid Match Ticket.All Match Ticket sales are subject to availability. extraneous Match FA Premier confederacy ticketing policy Match Tickets for FA Premier unify off Matches are sold as followsAll Match Tickets go on sale 28 days before the Match. Where 28 days falls on a Saturday/Sunday the Match Tickets will go on sale the following Monday or, if Monday is a brim Holiday, then T uesday. Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters who are Members of the FA Premier unify Away Match Ticket stratagem pull in been removed from the overall allocation on tap(predicate).Match Tickets will be sold as followsSeason Ticket Holders can purchase one Match Ticket per person. Supporters who are part of the FA Premier federation Away Match Ticket avoidance will bugger off their Match Tickets send out automatically approximately 28 days before the Match.Members can purchase one Match Ticket per person.Season Ticket Holders and Members will be able to purchase an extra 2 Match Tickets (maximum of 3 Match Tickets in total).Match Tickets for fixtures against Wigan will go on general sale subject to availability. All other Away Matches will NOT go on general sale.Match Ticket on sale dates and times are subject to change.These Match Tickets will be allocated on a first tell apart, first served basis. 95% of Match Tickets for each game will be sold online and 5% will be sold to personal callers at the box office and via the call centre on 0871 984 1905****.If Chelsea Football Club does not sell the entirety of its Away Match Ticket allocation, no refunds will be offered and/or Match Tickets redeemed.Refunds will only be made in accordance with the Match Ticket Conditions of Issue. Any refunds may be made at the box office for Away Matches providing the Match Tickets received by Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match. Refunds can only be made on production of the actual Match Ticket. Match Tickets not serene from the box office will not be refunded under any circumstances.All Match Ticket sales are subject to availability.FA Premier League Away Match Ticket plot For the 2013/14 season, only Season Ticket Holders will be suitable to bind to join this away system, as well as 200 Members.Initially, all existing supporters in the 2012/13 FA Premier League Away Match Ticket scheme will be given an opportunity to rectify before new applications are invited from any other Season Ticket Holder, until the scheme reaches a substance of 800 Season Ticket Holders. Chelsea FC will in addition name 200 spaces for Members to be part of this scheme on a first ascend first served basis. The scheme will have a maximum of 1000 supporters in total.The Away Match season ticket will cost 880 and will be payable by direct debit. This will be payable over 8 monthly payments (final instalment is not a fixed amount). If at the end of the season the cost of the 19 FA Premier League Away Matches is more or less than the 880 the eighth and final instalment will be changed accordingly. All Match Tickets will be move out automatically approximately 28 days prior to the Match (subject to the Match Tickets arriving from the away club).Supporters on the scheme will receive a ll concession discounts offered to Chelsea from the away team.Domestic cup Away Match Ticket scheme (excluding FA transfuse/League shape Finals and FA Cup semi-finals) For the 2013/14 season, subject to availability, first priority on domestic cup Away Match Tickets will be given to those in the FA Premier League Away Match Ticket scheme. Supporters on this scheme will be given a priority period where they can purchase a Match Ticket. This will not be a compulsory purchase and supporters on this scheme will not be removed if they do not purchase.Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters who are Members of the FA Premier League Away Match Ticket scheme have been removed from the overall allocation ready(prenominal).Away Match Tickets will NOT go on general sale, unless otherwise stated.Platinum supporters clubs will have an allocation of a maximum of 150 Match Tickets to distribute to their group Members (who must also be official Chelsea Football Club Season Ticket Holders or Members).If demand for an Away Match outweighs supply, priority will be given to away scheme Members who purchased Match Tickets for all UK Away Matches in 2012/13 season.Refunds will only be made in accordance with the Match Ticket Conditions of Issue. Such refunds can be made at the box office for Away Matches providing the Match Tickets received by Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match.League Cup Semi-Finals will follow the above sales procedure.If Chelsea Football Club does not sell the entirety of its Away Match Ticket allocation, no refunds will be offered and/or redeemed.All Match Ticket sales are subject to availability.UEFA CHAMPIONS LEAGUE TICKETING POLICY UEFA Champions League Home Match pricing policy and selling arrangements Tickets for UEFA Champions League Home Matches will go on sale as follo wsInitial selling period for Season Ticket Holders to purchase their own seat*.Then a period at 1 per Member only.Next sales period at 2 extra Match Tickets per Member and 2 extra Match Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per Member/Season Ticket Holder)General sale to follow at date to be agreed, subject to availability.These timings may alter if there is a reduced selling period, especially for mantrap stage games, though phasing will stay the kindred.Chelsea Football Club reserves the right to review the number of Match Tickets Members/Season Ticket Holders can purchase on a Match by Match basis.Any Season Ticket Holders who are displaced in the Ground due to external broadcast/UEFA requests will be able to purchase an open seat elsewhere in a non-corporate area deep down the Ground at their current seat price.Season Ticket Holders seats will be held for 6 days*. The final day will see the reservation removed and Season Ticket Holders who have not purchased or have been moved for outside broadcasting reasons will be able to log in and purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period.Juvenile and Senior Citizen Season Ticket Holders may purchase their own seat at a 50% concession for UEFA Champions League knockout stage Matches only (excluding the East Stand). This discount will only apply in the reservation period for supporters whose seats are not affected by the outside broadcasting areas. Season Ticket Holders who have to move seats due to the outside broadcasting area will be able to apply for the discount on the final Season Ticket Holder day where the reservation period has been removed.Round of 16 Matches will be priced at category A Match Ticket prices. Quarter finals and semi-final Matches will be priced at category AA.Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the sports stadium.UEFA Champions L eague Away Match Ticket scheme Initially, all existing supporters in the 2012/13 away UEFA Champions League Away Match scheme will be given an opportunity to renew before new applications are invited from any other Season Ticket Holder/Member, until the scheme reaches a capacity of 800 Season Ticket Holders. Chelsea Football Club will also have 200 spaces for Members to be part of this scheme on a first come first served basis. The scheme will have a maximum of 1000 supporters in total.Supporters on the UEFA Champions League Away Match scheme will be given a priority period where they can purchase a Match Ticket. Failure to purchase within this reservation period will not result in removal from the scheme, however a seat will no longer be guaranteed. Supporters will then need to purchase Match Tickets in the relevant get period (Season Ticket Holders in the Season Ticket Holder period and Members in the Member period). Tickets are sold subject to availability.Supporters on the sche me can miss one Match and will not be removed from the scheme. Supporters will be removed from the scheme if they do not collect the Match Tickets they have purchased from the box office or fail to purchase Match Tickets for two or more Matches.All supporters completing the result form may be asked to provide proof of transport booking (non-UK matches only).If demand for an Away Match outweighs supply, priority will be given to UEFA Champions League Away Match scheme Members who also purchased Match Tickets for all UEFA Away Matches in the 2012/13 season.The Away Match Ticket scheme holders within the scheme get first option on Match Tickets for all UEFA Champions League Away Matches, subject to availability.All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a Saturday/Sunday the Match Tickets will go on sale the following Monday or, if Monday is a Bank Holiday, then Match Tickets will go on sale the following Tuesday.Additionally, hospitality sales will receive 10% of the allocation from the away club. Chelsea Football Clubs travel partner will also receive an allocation from Chelsea Football Club. The Chelsea Football Club travel partner allocation will be sold in line with Chelsea Football Clubs Ticketing Policies.Platinum supporters clubs will also receive 50 Match Tickets (excluding Match Tickets for the final and the semi-final) where Chelsea Football Club receives more than 2000 Match Tickets from the opposing club.Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters of the UEFA Champions League Away Match scheme have been removed from the overall allocation available.Match Tickets will be sold as followssupporters who are part of the UEFA Champions League Away Match scheme can purchase a Match Ticket within this period. Season Ticket Holders can purchase one Match Ticket per person.Members can purchase one Match Ticket per person.These Match Tickets will be allocated on a first come, first served basis. 95% of Match Tickets for each Match will be sold online and 5% will be sold to personal callers at the box office and call centre.Match Tickets for Away Matches can be collected from the box office with the fully contendd declaration form. Alternatively Match Tickets can be posted out via royal mail special delivery at an extra cost. Supporters who request to have their Match Tickets sent out should note this will be at their own risk. Chelsea Football Club will not be liable in the subject that the Match Tickets do not arrive, in which case such tickets cannot be double overd or refunded. This will also apply to any friends and family purchases made online.In order to ensure that Match Tickets have not been transferred, supporters may be subject to a ticket check at the turnstiles by Chelsea Football Clubs employees and/or officers. Therefore all supporters will be required to be in possession of their Match Ticket and passport (or a copy of the photographic page) when attending the Match.In this instance it may be necessary, for security reasons, to issue the Match Tickets in the host country.Tickets for UEFA Champions League Away Matches are non-transferable and the Season Ticket Holder/Member must be the customer who travels to the Match.Refunds will only be made in accordance with the Match Ticket Conditions of Issue. Such refunds can be made at the box office for Away Matches providing the Match Tickets given to Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match. Match Tickets not collected from the box office will not be refunded under any circumstances.Supporters who do not collect their Match Tickets will not be entitle to a refund and will not be rewarded with fealty supermans. Supporters who fail to collect Match Tickets for UEFA Champions League Away Matches will be removed from the UEFA Champions League Awa y Match scheme.All Match Tickets are subject to availability.DUPLICATE TICKET PROCEDURE FOR HOME MATCHES Duplicate Home Match Tickets (Season Ticket Holders seats) Season Ticket Holders who DO NOT bring their Season TeamCard with them on matchday must visit the box office on the day of the Match where a duplicate Match Ticket may be issued at a cost of 5 per Match Ticket. photographic proof of ID is essential and only the Season Ticket Holder can collect a duplicate Match Ticket. It is outstanding to note that only the Season Ticket Holder who owns the Season TeamCard will be able to collect the replacement Match Ticket.Duplicate Home Match Tickets (general Match Tickets) Supporters who DO NOT bring their Match Tickets with them on matchday or where their Match Tickets have not arrived in the post must visit the box office on the day of the Match where duplicate Match Tickets may be issued at a cost of 5 per Match Ticket (if lost or damaged). Photographic proof of ID is essential. It is important to note that only the customer who made the headmaster purchase will be able to collect the replacement Home Match Ticket.PROCEDURE FOR AWAY MATCHDAY TICKETS LOST OR STOLEN Duplicate Away Match Tickets (not including UEFA Champions League Matches) Supporters Match Tickets for an Away Match that do not arrive must contact the Chelsea Football Club call centre on 0871 984 1905**** no preceding than 48 hours before the Match in order to request a duplicate Away Match Ticket. A request will be sent to the away club and a duplicate Away Match Ticket will be made available for collection at the away stadiums box office. All supporters must attend the relevant away clubs box office on the day of the Match with photographic proof of ID to collect the replacement Away Match Ticket(s). We regret that duplicate Away Match Tickets for UEFA Champions League Away Matches cannot be provided unless otherwise stated.FA cupful SEMI-FINAL AND FA CUP/LEAGUE CUP FINAL sell PROCEDURES Match Tickets for FA Cup/League Cup finals and FA Cup semi-finals will go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets.Match Tickets for these Matches will go on sale as followsSupporters on the UK Away Match scheme will be able to purchase one Match Ticket per person.Season Ticket Holders will gain priority depending on how many consignment points they have. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points first. This march will keep back until all the Match Tickets are sold or all Season Ticket Holders have had reasonable opportunity to apply for a Match Ticket.Once the Season Ticket Holder sales period is complete, Members will be invited to apply again development the loyalty point method.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.UEFA CHAMPIONS LEAGUE SEMI-FINAL (AWAY LEG) AND FINAL SELLING PROCEDU RES Match Tickets for Champions League Semi-Final (Away Leg) and Final will go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets on a loyalty point basis.Match Tickets for these Matches will go on sale as followsThe UEFA Champions League Away Match scheme Members will be able to purchase one Match Ticket per person.Match Tickets will then be sold to Season Ticket Holders on a loyalty point basis. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had a reasonable opportunity to apply for a Match Ticket.Remaining Match Tickets will be sold to Members on a loyalty point basis. Match Tickets will go on sale to Members with the highest number of loyalty points. This process will continue until all the Match Tickets are sold.For European Away Matches Chelsea Football Club and Chelsea Football Clubs travel partner will both receive an allocation of Match Tickets. Both allocations will be sold on a loyalty point basis initially with the same points totals each day. However once one of the allocations has sold out the remaining allocation will continue to be sold on a loyalty point basis until they are sold out.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availabilitySUPER CUP SELLING PROCEDURES Match Tickets for the Super Cup go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets on a loyalty point basis.Match Tickets for this Match will go on sale as followsThe UEFA Away Match Scheme Members from the end of the 2012-2013 season will be able to purchase one Match Ticket per person.Match Tickets will then be sold to Season Ticket Holders on a loyalty point basis. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points from the previou s season first. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had a reasonable opportunity to apply for a Match Ticket.Remaining Match Tickets will be sold to Members on a loyalty point basis. Match Tickets will go on sale to Members with the highest number of loyalty points from the previous season first. This process will continue until all the Match Tickets are sold.For European Away Matches Chelsea Football Club and Chelsea Football Clubs travel partner will both receive an allocation of Match Tickets. Both allocations will be sold on a loyalty point basis initially with the same points totals each day. However once one of the allocations has sold out the remaining allocation will continue to be sold on a loyalty point basis until they are sold out.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.COMMUNITY SHIELD Tickets for the Community Shield will go on s ale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets.Tickets for these Matches will go on sale as followsAway Match scheme Members for the 2013-2014 season will be able to purchase one Match Ticket.Season Ticket Holders will gain priority depending on how many loyalty points they have. Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points from the previous season first. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had reasonable opportunity to apply for a Match Ticket.Once the Season Ticket Holder sales period is complete, Members will be invited to apply again using loyalty points from the previous season.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.CONCESSIONS Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground.S enior citizens Any Season Ticket Holder who qualifies for Senior Citizen concessions during season 2012/13 will be able to renew their seat for season 2013/14 at the Senior Citizen concessional price. Subject to the paragraph below, to qualify as a Senior Citizen you must be 65 or over as of the 31st July 2013.Customers who turn 65 during the season will be able to call the call centre or visit the box office during the reservation period and reserve their seat for cup or UEFA Champions League Matches at the reduced concession price.Supporters who are renewing their Season TeamCards and who previously have held a Senior Citizen concession Season TeamCard will be able to renew for the 2013/2014 season at the concession price.Juveniles To qualify as a juvenile you must be under 18 as of the 31st July 2013.Family centre (East Stand Lower)/East Upper The family centre will continue to control in the East Lower Stand offering unlimited concessionary seating to juveniles and Senior Citi zen concessions.Individual adult Match Tickets are not available for purchase within this area.A maximum of 2 adult seats per juvenile seat are available.TICKETING LOYALTY SCHEME Chelsea Football Club Season Ticket Holders and Members loyalty scheme For the 2013/14 season, the loyalty scheme will continue to operate for all Chelsea Football Club Home and Away Matches.Loyalty points will be used prior to domestic cup finals, UEFA Champions League semi-finals and final and the FA Cup semi-final**. Points earned leading up to these Matches will be activated, giving priority on Match Tickets, subject to availability.Points will be awarded dependent on opposition/competition. 1 point Arsenal Liverpool Manchester City Manchester United TottenhamUEFA Champions League Home Matches in the knockout stages3 pointsAll other Home and Away Matches in the FA Premier League5 pointsFA Cup, League Cup Home and Away Matches, UEFA Champions League group stage Home matches and all UEFA Champions League Away matches.Match Tickets for the Arsenal, Liverpool, Manchester City, Manchester United, Queen Park Rangers and Tottenham Home and Away Matches will be sold on a loyalty point basis where possible. In the event that any of these Matches take place in the first month of the season, the previous seasons loyalty points will be taken into account. Chelsea Football Club reserves the right to allow Season Ticket Holders a further opportunity to apply for the Members Away Match Ticket allocation should they not sell out in adequate time.Points will not be awarded for attendance at any domestic cup final, UEFA Champions League final, FA Cup semi-final and Final, Super Cup Final, Community Shield or World Club Championships. Loyalty points will only apply to Match Tickets purchased from the box office/call centre and via doubting Thomas Cook for UEFA Champions League Away Matches.Points will be issued per Match and not per Match Ticket.A 5 point bonus will also be awarded to any Member who renews their Membership/enrols for the 2013/14 season before close of business on 31st July 2013. Further point bonuses may be attached to specialised Matches during the season.Loyalty points take a minimum of 48 hours to be added to a Season TeamCard/Membership card once a sale has been processed.IF ANY SEASON TICKETS catch AVALABLE FOR FUTURE SEASONS THE LOYALTY POINT SCHEME WILL BE USEDDUPLICATE SEASON TEAMCARD PROCEDURE Duplicate Season TeamCards (Lost/Damaged) Season Ticket Holders who have lost or damaged their Season TeamCard must contact the call centre or visit the box office and a duplicate may be issued at a cost of 25 per card. The Season TeamCard can only be collected from the box office and will not be sent out. It is important to note that only the Season Ticket Holder will be able to collect the replacement Season TeamCard.Duplicate Season TeamCards (Stolen) Season Ticket Holders who have had their Season TeamCard stolen must contact the call centre or visit the b ox office and a duplicate may be issued with the crime name number and the police station it has been reported to. The Season TeamCard can only be collected from the box office and will not be sent out. It is important to note that only the Season Ticket Holder will be able to collect the replacement Season TeamCard.Season TeamCard Moves Season Ticket Holders will be able to send in their completed Season TeamCard application form stating where they wish to move to. Chelsea Football Club will accommodate seat moves on a first come first come first served basis subject to availability. No seat move is guaranteed and the best available seat will be allocated according to the options stated on the application form.Season TeamCard name changes Season Ticket holders can change the name on their Season TeamCard by sending a letter from the original Season Ticket Holder confirming that they wish to relinquish the seat and who they are passing it to. Should the name be changed before the S eason TeamCard is renewed this will be free of charge. However, should a name change take place once the Season TeamCard has been renewed there will be a charge of 25.MATCH TICKET PURCHASING POLICY General Sale Match Tickets Match Tickets sold on general sale for all Chelsea Football Club FA Premier League Home Matches or UEFA Champions League Home Matches will be sold for an additional 5 for adults and 2.50 for juveniles/Senior Citizens as compared to the Members admission price, subject to availability.Should Match Tickets go on general sale for Champions League Matches, Match Tickets WILL NOT be sold to non-Members who place to be supporters of the opposing club.Should Match Tickets go on general sale for domestic league or domestic cup Matches, Match Tickets may not go on sale to non Members who live in certain postcodes or areas within the vicinity of the visiting club.As part of its anti-touting policy Chelsea Football Club will not accept cash payments at the box office when Match Tickets are on general sale to non-Members. Photographic identification will also be required for all Match Tickets sold on general sale. General sale Match Tickets may also be retained at the Chelsea Football Club box office for collection on matchday only. Photographic identification will be required to collect the Match Tickets. For the avoidance of doubt, Match Tickets can only be collected by the Ticket Holder who place the Match Ticket order and to whom such Match Tickets are issued.Box office opening hours General box office opening hours for personal callers are as followsMonday to Friday915am 5pm Non-match day Saturdays9am 12pm Non-match day SundaysClosed Match days 3pm or rather shudder off 9am fractional time Match days 1230pm kick off 9am Half time Match day Saturdays 530pm kick off11am Half time Match day Sundays 3pm or earlier kick off9am Half time Match day Sundays 4pm kick off10am Half time Midweek matches 745pm/8pm kick off915am Half timeOn home ma tchdays, Match Ticket sales/collections for all other Matches (excluding the Match played on that day) will not be available less than 2 hours before kick off. This is to assist supporters with collections and enquiries for that particular Match.Call centre opening hours Monday to Friday915am 5pm Non-match day Saturdays9am 12pm Non-Match day SundaysClosed Match days 3pm kick off 10am 1pm Match days 1230pm kick off 9am 1030pm Match day Saturdays 530pm kick off 12pm 330pm Match day Sundays 3pm or earlier kick off9am 1pm Match days Sundays 4pm kick off12pm 2pm Midweek matches 745pm/8pm kick off915am 5pmShould a Home Match move from the Saturday to the Sunday the box office and call centre will NOT be open on the Saturday prior to the Match.Methods of payment We currently accept the following methods of paymentVisa, MasterCard, Maestro, and American Express. Cash payments are also accepted at the box office from personal callers only (excluding general sale). Season TeamCard ren ewals may also be paid for by the aid Credit/Chelsea Football Club Instalment Plan, which allows payment for the Season TeamCard in six monthly payments.Internet, box office and call centre purchasing Match Tickets may be purchased by Season Ticket Holders/Members at the box office, call centre and www.chelseafc.com.All Match Tickets will go on sale on the internet at 7am. All Home and Away Match Tickets will go on sale at the box office and call centre from 9am.95% of Match Tickets for each Match will be sold online and 5% will be sold to personal callers at the box office and via the call centre.Chelsea Football Club reserves the right to alter this split of Match Tickets between online sales, personal callers and the call centre at any time.Subject to availability, the general popular will be able to purchase Match Tickets from www.chelseafc.com, call centre and the box office.Members or Season Ticket Holders who wish to purchase at the box office must have all Season TeamCards or Membership cards with them. Supporters visiting the box office will only be able to purchase a maximum of 10 Match Tickets per person. The customer making the transaction must be a Season Ticket Holder or Member and must produce photographic identification on request.Match Ticket administrative fee All Match Ticket credit/debit card transactions will be subject to a 1.50 per Match Ticket administration fee.Restricted view seating Restricted view Match Tickets are recommended for adults only.Membership purchases Supporters purchasing Membership should note that once a Membership is processed Match Tickets cannot be purchased until the Membership is active. Membership can take a minimum of 48 hours to become active before supporters can purchase Match Tickets. The Membership process can also take up to 28 days to be completed which includes communication of the Membership cards.Match Ticket exchange Season Ticket Holders and Members can visit the Ticket Exchange to buy officially authorised Match Tickets. Season Ticket Holders will be able to sell their seats for Home Matches and Members will be able to purchase Match Tickets. This is an online service available from www.chelseafc.com. This process can take a minimum of 48 hours to register once the Membership process is complete.Posting of Match Tickets Chelsea Football Clubs obligation for Match Tickets ends from the moment the Match Tickets are posted. Chelsea Football Club is therefore not responsible for any failings in the postal system.Touting information If you pay more than the face value of a Match Ticket or have bought a Match Ticket(s) from a tout or an online ticket agency such ticket will be invalid and you are likely to be refused entry or ejected from the stadium. However, if you send details of the Match Tickets to emailprotected the matter will be investigated and, if the Match Tickets are not forgeries, they will be validated. The unauthorised sale of football tickets is a criminal offenc e under UK law. Distribution of Match Tickets is only permitted in accordance with clause 4.3 of the Match Ticket Conditions of Issue and providing the Match Ticket is transferred for no more than the face value of the Match Ticket and the pro-rata part of any administration charge.Chelsea Football Club and/or any registered ticket agent will only sell Match Tickets for Chelsea Football Club Matches at face value plus any administration charge.As part of its anti-touting policy Chelsea Football Club will not accept cash payments at the box office when Match Tickets are on general sale to non-Members. Photographic identification will also be required for all Match Tickets sold on general sale. General sale Match Tickets may also be retained at the Chelsea FC box office for collection on matchday only. Photographic identification will be required to collect the Match Tickets. For the avoidance of doubt, Match Tickets can only be collected by the Ticket Holder who placed the Match Tick et order and to whom such Match Tickets are issued.Group bookings Supporters wishing to purchase Match Tickets for 10 or more people can make an application by visiting www.chelseafc.com/tickets. Here an application can be made (subject to availability and allocation) for certain Home Matches listed. Applicants will need to complete an application form. Chelsea Football Club will endeavour to respond to the application within 5 working days. Please note that applications cannot be made for Matches that are not listed. Match Tickets will also be priced at the non-Members rate.Chelsea Football Club retains the right to review and update this policy at any time during the season.Supporters Segregation Home Match Tickets and Season TeamCards are for the use of supporters of Chelsea Football Club only. By applying for these and/or using the same, a supporter warrants and represents that they are a supporter of Chelsea Football Club and, in particular, that they are not supporters of the opposing team at any given Match. Any Ticket Holder who breaches this endorsement and representation is liable to be ejected from the Ground with no refund or other compensation.ALL POLICIES AND TICKETS ARE SUBJECT TO THE MATCH TICKET CONDITIONS OF ISSUEThis document is designed just to assist supporters by explaining Chelsea Football Clubs Ticketing Policy. It is not legally binding and is subject to change at any time at the mend discretion of Chelsea Football Club.For the terms and conditions which govern the issue, application for and/or purchase of any Match Tickets referred to within this Ticketing Policy, please refer to Chelsea Football Clubs Match Ticket Conditions of Issue which are available for inspection at www.chelseafc.com. The Match Ticket Conditions of Issue also incorporate the Chelsea Football Club Ground Regulations, which are available for inspection at Chelsea Football Clubs offices and are displayed at all entrances to and elsewhere in the Ground.In the eve nt of any affair between this Ticketing Policy and the Match Ticket Conditions, the Match Ticket Conditions shall prevail.Capitalised words and expressions used in this Ticketing Policy shall have the same meanings as those used in the Match Ticket Conditions of Issue.